Degreed Maestro: coaching de liderazgo democratizado e impulsado por IA

Dana Pellegrini

Martes, 18 de Marzo de 2025

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This is the third post in a series on personalized, AI-powered coaching with Degreed Maestro. See the first and second.

Poor leadership damages more than employee morale. It also weakens the bottom line. 

At S&P 1500 companies, poorly managed CEO transitions wipe out nearly $1 trillion in market value each year. And employee turnover due to poor leadership costs American companies $630 billion annually. 

Leadership isn’t something that comes easy, and it’s especially difficult for new leaders. They need support and practice to navigate new challenges.

Coaches are sometimes hired to help new leaders successfully transition from individual contributor roles. But person-to-person coaching is costly and difficult to scale, effectively eliminating it as an option for most employees.

Fortunately, advancements in technology help democratize leadership coaching. With the right tools and investment, organizations can provide leaders at every level with cost-effective support—and AI is making it easier than ever.

Coaching de liderazgo impulsado por IA

Degreed Maestro, nuestra IA diseñada específicamente para el aprendizaje, tiene capacidades únicas para ayudar a los líderes a realizar el upskilling de manera eficiente en las áreas que ellos y tu empresa más necesitan.  

Degreed Maestro communicates directly with your people and retains those discussions, so it understands where your leaders have been—and are—in their skill journeys. Most importantly, it knows how to help your leaders get where they need to go. 

Maestro guides your leaders to highly targeted content and simulates real-word conversations, so your people can practice addressing new challenges. This is especially helpful for learning how to handle difficult interpersonal conversations new leaders haven’t had to conduct before.

Degreed Maestro en acción: práctica de una conversación de desempeño

En las últimas publicaciones del blog, vimos cómo un empleado ficticio, llamado Mark, utilizó Degreed Maestro para descubrir sus fortalezas y debilidades en cuanto a habilidades, reducir las brechas de habilidades personales y practicar un discurso de ventas para el lanzamiento de un nuevo producto.

Mark now leads a team of three employees. Unfortunately, one team member consistently turns in low quality work late. 

Like many new leaders, Mark worries about the difficult but necessary conversation ahead. He knows he needs to address the problem, but he isn’t sure how to communicate the performance issues in a way that’s supportive and helpful.

Mark turns to Maestro for guidance. He explains the situation, and in turn Maestro probes for specific examples of how the employee’s performance hasn’t met expectations.

Based on what Mark shares, Maestro recommends specific learning content that teaches techniques for managing employee performance. Using this content, Mark builds a better understanding of how to communicate with the employee in a way that doesn’t come off like an attack.

Mira este itinerario generado por Maestro:

While this learning experience is helpful, Mark senses he could gain even more. How should he react if the employee responds with anger? With tears? With indifference? Mark wants to practice these scenarios before the meeting.

With Maestro playing the part of the employee, Mark rehearses the future conversation, practicing responses to multiple simulated reactions. Afterward, Maestro provides actionable feedback about what Mark did well, how he can improve, and specific resources he can explore to further reinforce his knowledge. 

Fast forward to the actual conversation. Mark feels much more confident and comfortable. He provides constructive criticism with tact and articulates clear steps the employee can take to improve. 

The employee appreciates that Mark shared an action plan with expectations addressing what needs to change. Adhering to that plan, the employee gets his performance back on track. 

Dominar las habilidades a través de la práctica

While highly targeted curation helped Mark build a strong foundation of knowledge, it was the practice that truly set him up for success. When it comes to sensitive, personal conversations like a performance discussion, the ability to act calmly and with confidence is essential. Practice prepared Mark to think quickly and respond thoughtfully.

Degreed Maestro helped Mark obtain skill fluency, which is the ability to draw on skills or expertise at a moment’s notice. For example, while a translation app is adequate to understand Spanish during a vacation to Mexico, it isn’t enough if you’re moving to Mexico. You need to be fluent. 

Mark’s sensitive meeting is the perfect example of an interaction that called for skill fluency. It required speed. Mark needed to quickly respond with compassion and also keep the conversation on track.

Más allá de la práctica

Obvio, el coaching de liderazgo es, en última instancia, mucho más que saber tener conversaciones difíciles.  

Los coaches eficaces ayudan a los líderes a comprender sus puntos fuertes y débiles, probar nuevas ideas, desarrollar estrategias, establecer objetivos y mejorar las habilidades de comunicación.

Degreed Maestro aborda todas estas necesidades y más, y ayuda a los líderes a alcanzar su máximo potencial, a tomar decisiones mejor informadas y a dirigir el negocio con claridad.  

Obtén más información. 

Keep reading. Check out more Degreed Maestro blog posts, and see Degreed Experiments to stay up to date on our latest AI explorations.

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